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Support

Visual support for every customer. Not a help article, an answer they can watch.

Every customer's question is their own, specific to what they're doing, how they got stuck, and what they're trying to build. A help article was written for the average case, and most questions aren't the average case. Insurge doesn't reach for a script, it shows the fix live, inside your actual product, for whatever the customer actually asked.

What it solves

Workflow settings

Live guidance

DELIVERY CHANNEL

Team updates

Send workflow updates

Notify the team after each run

Save changes
This setting was blocking updates

Turn it on, then save. I’ll help verify the next run.

Queries resolved

Most questions get answered and shown in the same session, whatever the question turns out to be, without a human needing to step in.

  • Answer the question actually asked
  • Show the fix inside the product
  • Help customers get back to work

Insurge support

Live now

YOU

My workflow runs, but the team isn't getting any updates.

INSURGE

Let's check delivery settings together. I can show you exactly where to look.

Open guided session

First response time

A live session opens the moment a customer needs help, not after they've searched an article that doesn't quite match their situation.

  • Open a live session when help is needed
  • Skip the queue and article search
  • Start with the customer's own words

Delivery check

Resolved

BEFORE

Updates paused

Team received nothing after the workflow ran.

AFTER

Update delivered

Delivery enabled. Test run confirmed.

“That worked. The update just arrived.”

CUSTOMER CONFIRMED · SAME SESSION

First-contact resolution

Customers see the fix demonstrated for their exact problem on the first try, instead of adapting a generic answer to a specific one themselves.

  • Demonstrate the fix for their exact case
  • Handle follow-up questions in the session
  • Resolve the issue without repeated explaining

Case #1042

With your team

ACME WORKSPACE · DELIVERY SETTINGS

Send updates to multiple channels

ASSIGNED TO

Product support

ALREADY CHECKED

Settings & permissions

TranscriptSteps triedProduct contextContext delivered to your team

Support-attributed churn

Customers who get a real answer to their real question are far less likely to give up and go looking for something that works.

  • Remove blockers before frustration grows
  • Carry context into a human handoff
  • Keep customers moving toward their goals

How it works

  • Customer runs into something they can't figure out

    Their own version of stuck, a workflow, a setting, an edge case that doesn't look like the help centre's example.

  • They open Insurge instead of a ticket

    No queue, no searching for the article that's closest to their situation.

  • It listens to what they're actually asking

    Not the average question. The specific one, in their words, about what they're trying to do.

  • The AI shows them, live, inside the product

    Demonstrates the fix for their case, not a general walkthrough they have to adapt themselves.

  • Most of it ends there

    The customer sees the fix, does it themselves, and gets back to work.

  • When it doesn't, a human inherits the full picture

    The transcript, what was actually asked, what was tried, and where it broke down go with it, so nothing gets explained twice.